Last Updated: January 1, 2023
Please read this Privacy Statement carefully. If needed, you can click on one of the links below to jump to the listed section:
• Data Security, Transfers and Retention
This Privacy Statement (“Privacy Statement” or “Statement”) aims to provide you with a better understanding of how MODE collects, uses, and shares your personal information, as well as your rights in relation to that information. We also will tell you how you can reach us to answer any questions you may have about our privacy practices.
As used in the Privacy Statement, the following words have these meanings:
• “MODE,” “our,” “us,” “we” refers to MODE Global, LLC and our direct and indirect subsidiaries and affiliates.
• “You” or “your” refer to our customers, carriers, agents, representatives and other online users.
• “Including” means “including but not limited to.”
Throughout this Statement, we’ll also use the term “personal information” to mean any information that (i) directly and clearly identifies an individual, or (ii) can be used in combination with other information to identify an individual, or (iii) that is otherwise about an identifiable individual. However, the definition of personal information and sensitive personal information can vary by region. If we collect data that is considered personal information and sensitive personal information in your region, we will treat it as such in accordance with this Privacy Statement and applicable law.
We may update or change this Statement from time to time because of changes in applicable laws or regulations or because of changes in our personal information practices. If we make changes, we will notify you by revising the date at the top of this Statement, and in some cases, where we make material changes impacting your personal information, we may provide you with additional notice (such as by adding a statement to our website homepage or by sending an email notification). We encourage you to review this Statement to stay informed about our information practices and the choices available to you. Your continued use of our Sites and our Services following the posting of changes constitutes your acceptance of such changes.
You can see when this Statement was last updated by checking the date at the top of this Statement.
This Statement applies to your personal information when it is collected or processed by MODE in-person, through our websites that link to this Statement (each, a “Site,” collectively, the “Sites”) and through our transportation, logistics, and other services (collectively, the “Services”). It applies to you when you visit us in-person, visit our Sites, engage our Services, supply goods and services to us, or when we otherwise collect your personal information, unless stated otherwise. Our privacy practices with respect to job applicants, employees and contractors are addressed through other policies and are outside the scope of this Statement.
The types of personal information we collect about you depend on your interactions with us and are described in more detail below.
Personal information you provide directly to us: We collect information when you directly provide it to us, such as when you visit any of our Sites, engage our Services, communicate with us, or otherwise engage with us through our Services.
The types of personal information we may collect include your:
Personal information we automatically collect when you visit any of the Sites: When you visit any of the Sites or use any features or resources available on or through a Site, we may automatically collect and process certain personal information. The types of personal information we may collect include your:
Personal information we collect from other third parties or publicly available sources: When you visits our Sites, engage our Services, or apply for credit, we may rely on certain third parties (e.g., vendors, credit agencies, public sources, and professional services organizations, such as law firms and accountants) as necessary to provide our Services to you and/or to fulfill our legal and regulatory compliance obligations. For example, we may confirm your credentials, credit worthiness, insurance, or other authorizations or qualifications through third parties, or a third-party company may perform a background check on you if you apply to be an agent for us. As another example, we may use information from LinkedIn or other sources to update information about you in our contact database. In such cases, we receive personal information about you from third parties.
Personal information we derive: We may derive information or draw inferences about you based on the other types of personal information we collect. For example, we may infer your geolocation based on your IP address, or that you are interested in participating in an event based on your browsing behavior on our Sites.
Ex: To provide the Services to you and to administer and improve our day-to-day business activities (e.g., conduct sales, pick up, deliver and track shipments, manage our vendors and contractors, or enter into or maintain our business relationship with you, as applicable);
Ex: To respond to your requests for customer or technical support;
Ex. To communicate with you about the Services;
Ex. To notify you about any changes to the Services;
Ex. To send you marketing materials, newsletters and updates;
Ex. To administer our Sites, and monitor and analyze usage, trends, and activities related to the Sites; and
We may process and store your personal information in the United States of America (“U.S.A.”) and other countries, which may have less-protective data protection laws than the region in which you are situated. Please note that this processing, including storage, may involve cross-border transfers of your personal information as described below in the section entitled, Data Transfers.
Depending on our relationship with you, we may share your personal information with customers, carriers, shippers, and independent parties with whom we contract and their respective representatives as part of our provision of the Services, but only strictly as necessary to facilitate our provision of the Services.
Additionally, we may share your personal information with the following categories of recipients:
Data Transfers: We provide appropriate protections for international data transfers where specified by law. However, we are based in the U.S.A. By allowing us to collect personal information about you, you consent to the transfer and processing of your personal information in the U.S.A. in accordance with this Statement.
The personal information we collect may be transferred to, stored, or otherwise processed in the U.S.A, Canada, Mexico and other locations. We also transfer personal information to Providers that process personal information for us in the U.S.A, Canada, Mexico and other locations. While in another jurisdiction for processing, your personal information may be accessed by the courts, law enforcement, and national security authorities, or other authorities of that jurisdiction. These jurisdictions may not provide the same level of data protection as your home jurisdiction.
Data Retention: The criteria for determining the duration for which we will keep your personal information are as follows:
Managing your personal information: You can contact us at email@example.com to find out if we hold any personal information about you. You may request that we update, correct, deactivate or delete your personal information.
We may not be able to delete all of your personal information because of laws, rules, or regulations applicable to us or because of our legitimate business interests. Your personal information may reside in our backup archives temporarily after we delete your personal
information from our production system. We may retain aggregated, anonymous data derived from your personal information
We may periodically send you newsletters or marketing material via email. You can opt-out of our marketing materials by managing your communication preferences in your account or by following the unsubscribe instructions provided in each email. We may continue to send you administrative emails even if you indicate that you no longer wish to receive promotional email from us.
Your Rights: Depending on where you reside, you may have certain rights regarding your personal information, such as the right to request access, correction, deletion, or other actions with respect to your personal information, and you may exercise the rights available to you depending on applicable law with regards to the personal information we collect.
To exercise your rights, including to make a request to access, delete, update or correct your personal information, or to ask for portability of your personal information, or to object to the processing on grounds relating to your specific situation, please use the contact details provided below in the section entitled, Contact Us.
If you reside in California, we are required to provide this notice of collection and additional information to you about how we use and disclose your information, and your rights with regard to your information. We have included this supplemental California-specific information below:
Notice of Collection of Personal Information:
Under the California Consumer Privacy Rights Act of 2020, the term “Personal Information,” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California Consumer. However, the term “Personal Information” excludes the following information as provided by the CPRA:
Consistent with the “Personal Information We Collect” section above, we collect certain categories and specific pieces of Personal Information about individuals that are considered “Personal Information” in California, including:
We generally do not collect protected classifications about visitors to our Sites and users of our Services, sensory information, biometric information, precise geolocation data, or education-related information.
As detailed above, we may collect this Personal Information from you, our service providers, contractors and other third parties. We use, share and disclose Personal Information for the business and commercial purposes described in the “Use of Personal Information” and “Disclosure of Personal Information” sections above. We retain Personal Information consistent with the “Data Security, Transfers and Retention” section above.
California Privacy Rights: Subject to certain exceptions, as a California consumer, you have the right to:
If you are a California consumer and you wish to exercise your rights as outlined in this section, you may need to provide additional information so that we can verify your identity. We reserve the right to take reasonable steps to verify your identity before fulfilling your rights request. For example, we may seek to establish your identity to a reasonable or a reasonably high degree of certainty by matching information that you submit alongside your request with information that we have on our records.
You also have the option of designating an authorized agent to exercise your rights on your behalf. For authorized agents submitting requests on behalf of California residents, please contact us, with any evidence you have that you have been authorized by a California consumer to submit a request on their behalf.
Shine the Light: In addition to your CPRA rights, California’s “Shine the Light” law permits residents of California to annually request and obtain information free of charge about what Personal Information is disclosed to third parties for direct marketing purposes in the preceding calendar year. We do not disclose your personal information to third parties for the third parties’ own direct marketing purposes.
With questions, comments, or concerns regarding this Privacy Statement or MODE’s collection or use of personal information, please contact us at firstname.lastname@example.org.
Avenger Logistics, LLC
Attention: General Counsel
with offices at:
2226 Encompass Drive
Chattanooga, TN 37421